Shipping and Delivery Policy

Company: RAFS eDigital Technologies Private Limited
Brand Name: Rafs Plaza
Website: www.rafsplaza.com
Email: sales@rafsedigital.com | Phone: +91 7001007044 & +91 9679868503

1. Shipping Locations

We currently ship to all serviceable pin codes across India. At present, we do not offer international shipping or delivery services outside India.

2. Dispatch Time

• Orders are usually dispatched within 2–4 business days after successful payment.
• Tracking details will be shared with the customer via email or SMS once the order is shipped.

3. Delivery Time

• Metro Cities: 3–5 working days
• Other Cities/Towns: 5–10 working days
• Remote Areas: Up to 12 working days

Delivery timelines are estimates and may vary depending on courier service and location.

4. Shipping Charges

• Standard shipping charges may apply based on the weight, dimensions, and destination of the shipment.
• Applicable shipping charges (if any) are displayed clearly at checkout before payment.

5. Delays & Exceptions

While we strive to ensure timely deliveries, delays may occur due to factors beyond our control such as courier issues, national holidays, festivals, natural calamities, or government restrictions. RAFS eDigital Technologies Pvt. Ltd. is not responsible for such delays.

6. Damaged or Lost Packages

If your package is lost or arrives damaged, please notify us within 48 hours of delivery by emailing sales@rafsedigital.com. We will coordinate with our courier partners to investigate and provide a suitable resolution, including replacement or compensation, if applicable.

7. Contact Support

For any shipping or delivery-related queries, please reach out to our support team at:

• Email: sales@rafsedigital.com
• Phone: +91 7001007044 & +91 9679868503
• Registered Office: Gopalpur Bazar, Bargharia, Swarupnagar, North 24 PGS, W.B. – 743247
• Corporate Office: Magnet Chamber, 2nd Floor, Room No 202, 57D, Chittaranjan Avenue, Beside Central Metro - Gate No 2, Kolkata, West Bengal 700012